What are Managed IT Services, and why do I need them as a small business owner?

Managed IT services allow your small business to delegate your IT needs to an expert third-party organization like Byte Squad who specialize in supporting technology vital to small business and home office operations. As a Managed Service Provider (MSP), we are responsible for the entirety or portions of your business’ IT systems, tailored to your specific business needs.

Being covered with a Byte Squad Managed Services Agreement ensures you have "Your Personal IT Department" with technicians you know and trust to call for any technical support issue you may encounter in your day-to-day operations.  We offer flat-rate monthly fees starting as low as $9.99 a month per computer for a range of common technical services, including daily operating system and driver updates, anti-virus, malware and ransomware protection, Help Desk by phone, Remote Support using industry-leading remote control tools, a customer portal to enter service requests and in-person support included should your issue not be resolvable over the phone or in a remote-session.  With a Byte Squad Managed Services agreement, there is no such thing as IT support sticker shock, and no surprises.   We build a custom solution to your unique IT needs, working behind the scenes to ensure your business continuity, as your trusted IT partner within your budget.

Services offered in a Monthly Managed Services Agreement :

  • All Operating System, software, and driver updates installed as they are released.

  • Virus, malware, and ransomware protection with Webroot, managed by Byte Squad technicians.

  • Help Desk Support services that are one phone call away during normal business hours.

  • Customer Portal to enter IT support requests.

  • Remote Control Assistance in a secure screen share if your issue cannot be resolved in a phone call.

  • Cloud backup priced per GB, ensuring you never lose your most valued data. 

  • PC and Mac OS and application support starting at 9.99/month per computer 

  • Server monitoring, OS updates, and network discovery starting at 24.99/month per server.

  • File Server and NAS set-up, installation, and management.

  • Network set-up and services for cabling, router, switch, and firewalls

  • Wireless mesh network set up and troubleshooting

  • Pick-up/Drop-off services at your location or at our Richfield shop in the historic red barn for hardware repair.

  • 33% discount on labor rates for all repair and troubleshooting 

  • Expert IT assistance when considering new technology for your business.

  • Monthly report for all monitored services provided.